Privacy Policy

Welcome to PH Famous. We understand that your personal data belongs to you, and we take our responsibility as custodians of that data very seriously. This Privacy Policy explains in plain Philippine English how PH Famous collects, processes, stores, and protects the personal information of every Filipino player who registers and uses our online gaming platform at phfamous.com.

This Policy applies to all personal data collected through the PH Famous website, mobile app, customer support channels, and any other interaction you have with PH Famous as a registered player or visitor. By creating a PH Famous account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.

PH Famous is committed to complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as all relevant guidelines issued by the National Privacy Commission (NPC) of the Philippines. This commitment means that your personal data will only ever be collected for a clear and lawful purpose, processed in a manner consistent with that purpose, and held only for as long as necessary.

For the purposes of the Philippine Data Privacy Act of 2012, PH Famous acts as the personal information controller in respect of all personal data collected from players and visitors using the phfamous.com platform.

As personal information controller, PH Famous determines the purposes and means by which your personal data is collected and processed. We are registered with the National Privacy Commission of the Philippines in accordance with our obligations under RA 10173 and the NPC's registration requirements for personal information controllers.

All data processing activities carried out by PH Famous on your personal information are bound by this Privacy Policy and by the applicable provisions of Philippine data protection law. Where we engage third-party processors — such as payment service providers including GCash and Maya — those processors are bound by data processing agreements that require them to handle your information securely and only for the specific purposes for which it was shared.

PH Famous collects the following categories of personal data from registered players and platform visitors. We only collect data that is necessary, relevant, and not excessive relative to the purposes for which it is collected.

PH Famous does not collect sensitive personal information as defined under RA 10173 — such as health information, political or religious affiliations, or biometric data — unless specifically required for a regulatory compliance purpose and with your explicit written consent.

PH Famous collects your personal data through the following means:

• Direct collection: When you register a PH Famous account, complete identity verification, make a deposit or withdrawal request, contact our support team, or submit any form on the platform, you provide data to us directly.
• Automated collection: As you browse and interact with the PH Famous platform, our systems automatically collect technical data including your IP address, device identifiers, session duration, and in-game activity logs. This data is collected using cookies and similar tracking technologies as described in Section 9 of this Policy.
• Payment provider data: When you deposit or withdraw funds via GCash, Maya, or Philippine bank transfer, the relevant payment provider may share transaction confirmation data with PH Famous to complete the processing of your request.
• Identity verification providers: Where we engage a third-party Know Your Customer (KYC) service to assist with verifying your Philippine government-issued ID, that provider will share the result of the verification with PH Famous.
• Publicly available sources: In limited circumstances — such as fraud investigations or sanctions screening — PH Famous may cross-reference data against publicly available Philippine government records or watchlists.

PH Famous uses your personal data only for the purposes described in this Privacy Policy and only to the extent necessary to fulfil those purposes. The primary purposes for which we process your data are:

• Account management: Creating and maintaining your PH Famous player account, verifying your identity, and managing your PHP wallet balance.
• Providing gaming services: Enabling you to participate in slot games, fish games, bingo, and sports betting on the PH Famous platform.
• Processing payments: Handling PHP deposits via GCash, Maya, and Philippine bank transfer channels, and processing approved withdrawal requests to your registered payment method.
• Regulatory compliance: Fulfilling our obligations under Philippine law including anti-money laundering (AML) procedures, Know Your Customer (KYC) requirements, and responsible gaming obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account takeovers, bonus abuse, and other threats to platform integrity.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of support services available to Filipino players.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling indicators and providing timely responsible gaming interventions where necessary.
• Platform improvement: Analysing anonymised and aggregated usage data to improve the PH Famous platform, optimise game performance, and develop new features relevant to Filipino players.
• Marketing communications: Sending promotional offers, bonus notifications, and platform news to players who have opted in to receive such communications. You may opt out at any time.

Under the Philippine Data Privacy Act of 2012, PH Famous processes your personal data on the following legal bases:

• Contractual necessity: Processing your identity data, contact data, financial data, and gaming data is necessary to enter into and perform the contract between you and PH Famous — namely, the provision of online gaming services under our Terms and Conditions.
• Legal obligation: Processing your data for KYC, AML, responsible gaming monitoring, and regulatory reporting purposes is required by applicable Philippine law and regulatory requirements.
• Legitimate interests: Processing your technical data and communications data for fraud prevention, platform security, and service improvement is justified by the legitimate interests of PH Famous and the broader player community, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing your marketing preferences and sending you promotional communications is based on your freely given, specific, and informed consent at the time of registration or subsequently. You may withdraw this consent at any time by updating your account communication preferences or by contacting our support team.

PH Famous does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited and clearly defined circumstances:

• Payment processors: We share the minimum necessary financial and identity data with GCash, Maya, and Philippine banking partners solely to process your deposit and withdrawal transactions.
• KYC and identity verification providers: We share identity documents with approved Philippine KYC service providers to verify your government-issued ID. These providers are bound by strict data processing agreements.
• Fraud prevention and AML services: We may share data with Philippine anti-money laundering compliance services and fraud detection systems where required to fulfil our regulatory obligations.
• Regulatory and law enforcement authorities: PH Famous will disclose your personal data to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities when required to do so by law, court order, or regulatory directive.
• IT and infrastructure providers: Service providers that host and maintain the PH Famous platform infrastructure may process your data on our behalf. These providers act only on our documented instructions and are prohibited from using your data for their own purposes.

All financial transactions on PH Famous are denominated in Philippine Peso (PHP / ₱). When you deposit funds via GCash, Maya, or Philippine bank transfer, your payment credentials — such as your GCash mobile number or bank account details — are handled directly by the relevant payment provider in accordance with that provider's own security and privacy standards.

PH Famous does not store full GCash account credentials, Maya wallet credentials, or complete bank account numbers on our platform. We retain only the transaction reference data necessary to reconcile your PHP wallet balance and to process future withdrawal requests to your registered payment method.

All payment data shared between PH Famous and third-party payment processors is transmitted over encrypted connections. Our financial data handling practices comply with applicable Philippine financial services regulations, including Bangko Sentral ng Pilipinas (BSP) e-money and payments guidelines.

Your complete PHP transaction history — including all deposits, withdrawals, bonus credits, and game wagers — is visible within your PH Famous account dashboard at all times. If you identify any transaction you do not recognise, please contact our support team immediately at [email protected].

PH Famous uses cookies and similar tracking technologies on the phfamous.com platform to ensure the site functions correctly, to keep you securely logged in to your account, and to help us understand how Filipino players use the platform so we can improve it.

The categories of cookies used by PH Famous are:

You can manage your cookie preferences at any time through your browser settings. Disabling strictly necessary cookies will prevent the PH Famous platform from functioning correctly, including your ability to log in and manage your PHP wallet.

PH Famous retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:

• Account data and KYC records: Retained for a minimum of five (5) years from the date of account closure, in compliance with Philippine anti-money laundering regulations.
• PHP transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with BSP and AMLC record-keeping requirements.
• Gaming session logs: Retained for a minimum of three (3) years from the date of each session for responsible gaming monitoring and dispute resolution purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication in each support case.
• Marketing preferences and consent records: Retained for the duration of your account and for two (2) years after account closure to demonstrate compliance with consent requirements.
• Technical and security logs: Retained for up to twelve (12) months from the date of collection, after which they are securely deleted or anonymised.

After the applicable retention period expires, your personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting anonymised data no longer constitutes personal data and may be retained indefinitely for statistical and analytical purposes.

As a Filipino data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by PH Famous. You may exercise any of these rights at any time by contacting our Data Privacy Officer at [email protected].

PH Famous will respond to all data rights requests within the timeframes required by the Philippine Data Privacy Act. We may need to verify your identity before processing certain requests to protect the security of your account.

PH Famous implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security approach includes:

• Encryption in transit: All data transmitted between your browser or mobile device and the PH Famous platform is protected by TLS encryption. This applies to login sessions, game sessions, and all payment transactions via GCash, Maya, or bank transfer.
• Encryption at rest: Sensitive personal data — including identity verification records and financial transaction data — is encrypted when stored in our database systems.
• Access controls: Access to personal data within PH Famous is restricted to personnel who require it to perform their job responsibilities. All internal access is logged and subject to periodic review.
• Two-factor authentication: PH Famous offers two-factor authentication (2FA) for player accounts. We strongly encourage all Filipino players to enable 2FA to add a second layer of protection to their account.
• Penetration testing and security audits: PH Famous engages independent security professionals to conduct regular penetration tests and security audits of our platform infrastructure.
• Incident response: PH Famous maintains a documented data breach response plan. In the event of a security incident affecting your personal data, we will notify you and the National Privacy Commission within the timeframes required by RA 10173 and applicable NPC circulars.

While PH Famous takes all reasonable technical precautions to protect your data, no internet-based system is completely immune to security threats. You also have an important role to play in protecting your account — please use a strong, unique password, enable 2FA, and never share your login credentials with anyone.

The PH Famous platform is strictly for use by persons who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. The age verification procedures applied during account registration are specifically designed to prevent minors from accessing the platform.

If PH Famous becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and you believe that a minor in your care has registered a PH Famous account, please contact us immediately at [email protected] and we will act promptly to address the matter.

PH Famous may update this Privacy Policy from time to time to reflect changes in our data processing practices, updates to Philippine data protection law, or guidance issued by the National Privacy Commission. When we make material changes to this Policy, we will notify registered players via their registered email address and by publishing a prominent notice on the phfamous.com platform.

The date of the most recent update is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how PH Famous is protecting your personal data. Your continued use of the PH Famous platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you do not agree with any changes to this Privacy Policy, you have the right to close your PH Famous account and request deletion of your personal data, subject to our legal retention obligations as described in Section 10 of this Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by PH Famous, please contact our Data Privacy Officer using the details below. Our DPO is registered with the National Privacy Commission of the Philippines in accordance with RA 10173 and applicable NPC regulations.

Email: [email protected]

Our Filipino support team is available 24 hours a day, seven days a week. We aim to respond to all privacy-related enquiries and data subject requests within the timeframes prescribed by the Philippine Data Privacy Act. For data subject access requests, correction requests, and erasure requests, please include your full name and registered PH Famous account email address so that we can verify your identity promptly.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines through the NPC's official channels at privacy.gov.ph.